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Shared Server

We Cover Database Servers.

Firewall Installation & Config
Intial Server Setups
Response & Resolution Times

Unlimited Ticket Support
Server Management
Server Log Monitoring

Shared Server

Shared Server

Shared support plan is the best for shared hosting providers. This support plan offers complete per server support package for limited ( below 1000) hosted domains. This package will keep your cost of support under fixed budget as this plan also includes 24×7 Helpdesk and live chat support including monitoring your servers absolutely FREE. Please contact our sales department by submitting a ticket if you have more then 2 servers we will be happy to offer you good discounts with this plan. We will also work with your data center or server providers in case of server down or reboots.

Server Management

Server Management Icon

Server Management

Full Server Management plan
Server Security
Service optimizations
Linux ( Cpanel, Plesk & DirectAdmin) Windows( Plesk & Helm)

Unlimited Tickets Support

Unlimited Tickets Support

Manage unlimited tickets 24×7 using helpdesk (Kayako, Perldesk etc.)
Escalate tickets to concerned department if needed

Services Optimization

Service Optimization

Services Optimization

Apache
IIS
MySQL
MS-SQL
Mail Servers (EXIM, Qmail, Mailenable etc.)
and many more…

Basic & Advance Security

Basic Security icon

Basic & Advance Security

Server securing and hardening
Firewall installation & configurations
PHP Hardening
Rootkit and root access alerts
Re-secure a server after intrusion
and many more…

24x7 Live Chat support

24x7 Live Chat support

24×7 Live Chat support

Unlimited Live chat support via (LiveResponse, CCS, Providesupport etc.)
Handling most of the issues via Live chat
Escalating sales and billing related chats to concerned department

Server Migrations and Data Restoration

Server Migrations and Data Restoration

Server Migrations and Data Restoration

Backup Restorations, Database restorations
cPanel to cPanel server migration (Limited Data 50GB)

Response time 1 hour as per SLA

Response Time 1 Hour as per SLA

Initial response within 1 hour to your clients
Routine follow-up with the tickets
Escalating tickets to proper department (Sales or Billing)
Pre-Sales support
Get necessary details from clients to fix the issues quickly

Communication with Datacenter's

Communication

Communication with Datacenter’s

For Server reboots (Via ticket, Remote Console etc.)
Follow-up with the DC for any issues (Hardware, Reboots or upgrades)

24x7 Server Monitoring

Monitoring Services

24×7 Server Monitoring

Techs will be monitoring the server 24×7
Restart services if necessary
Fix issues if any of the services have problems

We Proudly Support

Cpanel, SolusVM, Plesk, Plain Servers, Windows Servers, Website Panel and Cloud Control Panels

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