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Shared Staffing Plan

We Cover Database Servers.

Firewall Installation & Config
Intial Server Setups
Response & Resolution Times

Unlimited Ticket Support
Server Management
Server Log Monitoring

Shared Staffing Plan

Cost Effective Shared Staffing

Our Semi dedicated staff plan is a “Team” of highly qualified technical people who are Industry recognized and Internationally Certified, The idea of semi dedicated staff is minimizing the support cost by sharing the team on Multiple support projects. The response time may not be exactly as dedicated staff but you will be satisfied with the overall performance the skills of our system administrators.

Cost Effective Shared Staffing

Server Management

Server Management Icon

Server Management

Full Server Management plan
Server Security
Service optimizations
Linux ( Cpanel, Plesk & DirectAdmin) Windows( Plesk & Helm)

Unlimited Tickets Support

Unlimited Tickets Support

Semi Dedicated 24×7 technical team
Manage unlimited tickets 24×7 using helpdesk (Kayako, Perldesk etc.)
Escalate tickets to concerned department if needed

Services Optimization

Service Optimization

Services Optimization

Apache
IIS
MySQL
MS-SQL
Mail Servers (EXIM, Qmail, Mailenable etc.)
and many more…

Basic & Advance Security

Basic Security icon

Basic & Advance Security

Server securing and hardening
Firewall installation & configurations
PHP Hardening
Rootkit and root access alerts
Re-secure a server after intrusion
and many more…

Weekly reports

Weekly reports

Weekly Reports

Sending ticket reports (Resolved, Pending and Closed tickets)
Weekly server status report (Disk usages, Security status, Server performances etc)

Response time 60 minutes as per SLA

Response Time 60 Minutes as per SLA

Initial response within 60 mins to your clients
Routine follow-up with the tickets
Escalating tickets to proper department (Sales or Billing)
Pre-Sales support
Get necessary details from clients to fix the issues quickly

Third Party scripts support

Third Party scripts support

Third Party scripts support

Installing , configuring scripts like joomla, wordpress, mambo and other fantastico based scripts
Server monitoring softwares like nagios etc
Advance application installations

Communication with Datacenter's

Communication

Communication with Datacenter’s

For Server reboots (Via ticket, Remote Console etc.)
Follow-up with the DC for any issues (Hardware, Reboots or upgrades)

24x7 Server Monitoring

Monitoring Services

24×7 Server Monitoring

Techs will be monitoring the server 24×7
Restart services if necessary
Fix issues if any of the services have problems

24x7 Live Chat support

24x7 Live Chat support

24×7 Live Chat support

Unlimited Live chat support via (LiveResponse, CCS, Providesupport etc.)
Handling most of the issues via Live chat
Escalating sales and billing related chats to concerned department

We Proudly Support

Cpanel, SolusVM, Plesk, Plain Servers, Windows Servers, Website Panel and Cloud Control Panels

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