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Fully Dedicated Staff

We Cover Database Servers.

Firewall Installation & Config
Intial Server Setups
Response & Resolution Times

Unlimited Ticket Support
Server Management
Server Log Monitoring

Fully Dedicated Staff

Fully Dedicated Staff Plan

Our dedicated staff plan provides “Team” of highly qualified technical people who are Industry recognized and Internationally Certified, The advantage of Dedicated staff is that they will be solely working for your company and keeping the quality of services upfront at every stage. This is equivalent of having your own employees and Infrastructure provided who will work in from our office 8 hours a day. The skills of these system administrators can be used to perform complex technical issues, server managements, live chats, installations of customized third party scripts based on your immediate needs.

dedicated staff

Server Management

Server Management Icon

Server Management

Full Server Management plan
Server Security
Service optimizations
Linux ( Cpanel, Plesk & DirectAdmin) Windows( Plesk & Helm)

Unlimited Tickets Support

Unlimited Tickets Support

Dedicated Support Team (3 Technicians)
Unlimited tickets (WHMCS, Kayako or any custom support desk)
Tickets escalations fully covered

Services Optimization

Service Optimization

Services Optimization

Apache
IIS
MySQL
MS-SQL
Mail Servers (EXIM, Qmail, Mailenable etc.)
and many more…

Basic & Advance Security

Basic Security icon

Basic & Advance Security

Server securing and hardening
Firewall installation & configurations
PHP Hardening
Rootkit and root access alerts
Re-secure a server after intrusion
and many more…

Weekly or Daily Reports

Weekly reports

Weekly or Daily Reports

Sending ticket reports (Resolved, Pending and Closed tickets)
Weekly server status report (Disk usages, Security status, Server performances etc)

Response time 20 minutes as per SLA

Response Time 20 Minutes as per SLA

Initial response within 20 mins to your clients
Routine follow-up with the tickets
Escalating tickets to proper department (Sales or Billing)
Pre-Sales support
Get necessary details from clients to fix the issues quickly

Third Party scripts support

Third Party scripts support

Third Party scripts support

Installing, configuring scripts like Joomla, WordPress, Mambo and other fantastico based scripts
Server monitoring softwares like nagios etc.
Advance application installations

Communication with Datacenter's

Communication

Communication with Datacenter’s

For Server reboots (Via ticket, Remote Console etc.)
Follow-up with the DC for any issues (Hardware, Reboots or upgrades)

24x7 Server Monitoring

Monitoring Services

24×7 Server Monitoring

Techs will be monitoring the server 24×7
Restart services if necessary
Fix issues if any of the services have problems

24x7 Live Chat support

24x7 Live Chat support

24×7 Live Chat support

Unlimited Live chat support via (LiveResponse, CCS, Providesupport etc.)
Handling most of the issues via Live chat
Escalating sales and billing related chats to concerned department

We Proudly Support

Cpanel, SolusVM, Plesk, Plain Servers, Windows Servers, Website Panel and Cloud Control Panels

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